Quality Enhancement Specialist

ABOUT US

Nonotuck Resources Associates (www.nonotuck.com) is a community-based agency providing residential services to people with disabilities since 1972. We believe in the vision of life sharing and its transformative power of caring for a person in a home-setting, Nonotuck provides personalized supports to people by matching them with caring providers who open their hearts, their minds and their homes.

Just shy of 1,200 people receive Caregiving with Love in either Shared Living or Adult Family Care. Each person is surrounded by loving, dedicated, experienced and compassionate team members who provide values-based services driven by personal preference, community inclusion, and the goal of a diversity of freely given relationships.

Quality Enhancement Specialist (Full-time Exempt, Monday-Friday 40 hours/week)

Benefits:

• Sign-On Bonus $2,000
• 401(k) with Employer Match
• Health, Dental, & Vision Insurance
• Disability and Life Insurance
• Flexible Spending Account, Health Savings Account, and Dependent Care Account Options
• Paid Time Off
• 13 Paid Holidays
• Annual increase with Profit Sharing
• Hybrid Office/Work from Home Model
• Mileage reimbursement
• Flexibility

Position Overview:

Nonotuck Resource Associates is seeking a motivated and experienced Quality Enhancement Specialist to join our team and contribute to the implementation of our agency values and Key Agency Principles. Under the supervision of the Director(s) of Quality Enhancement, the QE Specialist will play a crucial role in ensuring high-quality support for both the people served and the agency's employees. If you possess a strong understanding of regulatory requirements, quality assurance techniques, and a commitment to continuous improvement, we invite you to apply.

Key Responsibilities:

• Knowledge and Training
  • Provide knowledge and training to teams, ensuring adherence to agency systems.
  • Assist in the development of systems that meet regulatory and accreditation standards.
• Internal Auditing and Evaluation
  • Conduct internal auditing and evaluation of systems as assigned.
  • Assist in creating and improving systems to enhance overall agency performance.
• Committee Coordination
  • Serve as HRC chair and coordinate the Human Rights Committee, particularly during vacancies.
  • Participate in assigned committees, staff meetings, and other work-related meetings/work groups.
• Represent Nonotuck Professionally
  • Professionally represent Nonotuck when working with families, healthcare agencies, AFC & DDS personnel, Awards, iCentrix, and other organizations involved.
  • Coordinate and compile reports for various purposes, including annual satisfaction surveys and internal audits.
• Data Analysis and Reporting
  • Utilize knowledge of statistics, survey design, and data collection to analyze trends and recommend follow-up steps.
  • Help coordinate and compile reports for various purposes, including satisfaction surveys and program audits.
• Collaboration and Communication
  • Work collaboratively with diverse individuals and opinions to arrive at consensus for improving practices and procedures.
  • Communicate effectively with all stakeholders, including people served, employees, caregivers, funding sources, service providers, auditors, and surveyors.
• Initiative and Commitment
  • Display a high level of initiative, effort, attention to detail, and commitment by efficiently completing assignments with minimal supervision.
  • Foster cooperation, pride, trust, group identity, and team spirit throughout the organization.
• Flexibility and Adaptability
  • Understand and thrive in a high-paced, intense, and sometimes stressful work environment.
  • Adapt to changes in workload during audits, growth phases, or due to unforeseen circumstances.

Qualifications:

• 3 years of related experience required

• Bachelor's degree and related experience preferred.
• Knowledge of regulatory requirements, quality assurance techniques, and evaluation methodologies.
• Familiarity with CARF accreditation process/standards.
• Proficiency in using personal computers and various software applications.
• Strong analytical skills and ability to work with diverse individuals and opinions.
• Effective communication skills and the ability to arrive at consensus for improvements.
• High standards of ethical conduct and a commitment to professional service.
• Experience with EMR platforms such as iCentrix and AFC Home preferred.

Affirmative Action / EEO Policy:  

Nonotuck provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Nonotuck Resource Associates is an equal opportunity employer. We encourage individuals with diverse backgrounds and experiences to apply.

Wellness, Civility, and Diversity:

“I'm very thankful to be a part of the Nonotuck team. A company that tries to make a difference in the life of the employees and the people we serve is truly something I celebrate.” – Nonotuck Employee

At Nonotuck we believe that to care for others, we must care for ourselves and that in order to best support the people we serve, we must cultivate wellness in our own lives. The Nonotuck Wellness Initiative aims to strengthen the Nonotuck community by supporting individual wellbeing, so each person can show up as their best selves in service of our mission. Through wellness programs hosted by Nonotuck, dedicated wellness hours, and partnerships with leading wellness organizations, the Wellness Initiative is constantly evolving to meet the needs of our community.

Nonotuck has always been committed to employee wellness: with staff surveys, great health insurance at a reasonable cost, plenty of time off, good starting salary and yearly raises with potential profit sharing.  In addition to these benefits and our core values, Nonotuck aims to foster a culture of kindness and civility through the Civility Initiative. The Civility Initiative began in 2009 to create Nonotuck as an island of civility in an ocean of incivility.

Nonotuck is deeply committed to Diversity, Equity and Inclusion. We are committed to fostering and maintaining a work environment where diversity, equity and inclusion are fully integrated into everything we do for the benefit of our employees and the people that we serve. Nonotuck welcomes people from all backgrounds and walks of life, and this is reflected in our largely diverse community.

Join Nonotuck Resource Associates and be part of a team dedicated to continuous improvement and high-quality support. We offer competitive compensation, benefits, and opportunities for professional development. Apply today to make a meaningful impact on the agency and the individuals we serve.