Direct Support Professional Western Mass

Northampton, MA

Direct Support Professional

Western Mass


Nonotuck Resources Associates ( is a community-based agency providing residential services to people with disabilities since 1972. We believe in the vision of life sharing and its transformative power of caring for a person in a home-setting, Nonotuck provides personalized supports to people by matching them with caring providers who open their hearts, their minds and their homes.

Just shy of 1,200 people receive Caregiving with Love in either Shared Living or Adult Family Care. Each person is surrounded by loving, dedicated, experienced and compassionate team members who provide values-based services driven by personal preference, community inclusion, and the goal of a diversity of freely given relationships.

Direct Support Professional (Part-time Non Exempt, Varied Hours and Days)

Pay Range: $20.00/Hourly


  • Accrued Sick Time
  • Employee Assistance Program
  • Mileage and Meal Reimbursement
  • Flexible Work Schedules

Position Overview:

Nonotuck Resource Associates is seeking compassionate and dedicated individuals to join our team as Direct Care Professionals. As a Direct Care Professional, you will play a vital role in providing high-quality supports to individuals, fostering community engagement, and promoting their overall well-being. If you are passionate about making a positive impact in the lives of others and are committed to upholding our agency values, we invite you to apply.

Direct Care Professionals at Nonotuck Resource Associates provide leadership in implementing the organization's values and key principles to deliver high-quality support to individuals. This role involves understanding the unique strengths and needs of each person supported, assisting in goal development, and supporting the individual's community-based daytime life.

Key Responsibilities:     

  • Individual Support
    • Develop an understanding of each person supported, their unique strengths, needs, goals, and desires.
    • Assist individuals in articulating and achieving their needs, goals, and desires.
  • Community Integration
    • Work as a member of a team to support individuals in developing a full community-based daytime life, including skills and experiences associated with it.
    • Promote and support community engagement and participation.
  • Positive Image and Relationships
    • Support and exert personal initiative to ensure that each person presents a positive image of themselves and the program.
    • Assist individuals in developing long-lasting and meaningful relationships with family, friends, community members, and co-workers.
  • Community Activities
    • Assist individuals in participating in community activities, including group membership, volunteer commitments, educational opportunities, leisure, and social pursuits.
  • Individual Service Plan (ISP)
    • Complete Individual Service Plan goals and activities.
    • Monitor and provide assistance (direct care) with Activities of Daily Living (ADL) as needed.
  • Team Collaboration
    • Work closely with Program Director, Assistant Program Directors, and Care Managers.
    • Regularly monitor Nonotuck email inbox and receive information via email.
  • Flexibility and Ongoing Education
    • Perform any and all duties deemed essential to support the agency, office, team, or people we support.
    • Ability to drive a motor vehicle to the home(s) of people served.
    • Availability to work weekends, with the schedule determined by the person served.
    • Participate in ongoing educational information and trainings on health, aging, and specific member needs.


  • High school diploma or equivalent (additional education and training in human services is a plus).
  • Previous experience in direct care or related field is preferred.
  • Excellent interpersonal and communication skills.
  • Empathy, patience, and a commitment to promoting independence and community inclusion.
  • Community experience that expands specifically to the Department of Developmental Services, Adult Foster Care Services, HCBS waivers (supporting those with a Brain Injury or those who have chronic conditions affecting their availability to live safely in the community) preferred
  • Background check required.
  • Valid driver's license with an excellent RMV record (subject to RMV background check).

Affirmative Action / EEO Policy:  

Nonotuck provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Nonotuck Resource Associates is an equal opportunity employer. We encourage individuals with diverse backgrounds and experiences to apply.

Wellness, Civility, and Diversity:

“I'm very thankful to be a part of the Nonotuck team. A company that tries to make a difference in the life of the employees and the people we serve is truly something I celebrate.” – Nonotuck Employee

At Nonotuck we believe that to care for others, we must care for ourselves and that in order to best support the people we serve, we must cultivate wellness in our own lives. The Nonotuck Wellness Initiative aims to strengthen the Nonotuck community by supporting individual wellbeing, so each person can show up as their best selves in service of our mission. Through wellness programs hosted by Nonotuck, dedicated wellness hours, and partnerships with leading wellness organizations, the Wellness Initiative is constantly evolving to meet the needs of our community.

Nonotuck has always been committed to employee wellness: with staff surveys, great health insurance at a reasonable cost, plenty of time off, good starting salary and yearly raises with potential profit sharing.  In addition to these benefits and our core values, Nonotuck aims to foster a culture of kindness and civility through the Civility Initiative. The Civility Initiative began in 2009 to create Nonotuck as an island of civility in an ocean of incivility.

Nonotuck is deeply committed to Diversity, Equity and Inclusion. We are committed to fostering and maintaining a work environment where diversity, equity and inclusion are fully integrated into everything we do for the benefit of our employees and the people that we serve. Nonotuck welcomes people from all backgrounds and walks of life, and this is reflected in our largely diverse community.

Join Nonotuck Resource Associates and contribute to our mission of providing high-quality and compassionate support to individuals. We offer a supportive work environment, competitive compensation, and opportunities for professional growth.